Returns Policy

At SORNAVITH, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not fully satisfied, our returns policy provides you with the necessary information to facilitate a return.

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products must be in their original packaging and condition.
• Original receipts or proof of purchase are required.

Non-Returnable Items

• Gift cards
• Downloadable software products
• Some health and personal care items

Steps to Return an Item

1. Contact our customer service team at support@sornavith.com to initiate the return process.
2. Provide the order number and details of the item you wish to return.
3. Wait for a confirmation email with return instructions.
4. Ship the item back to us using the provided address.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days, and the credit will be applied to your original method of payment.

Exchanges

If you need to exchange an item, please follow the return process and place a new order for the desired item.

Contact Information

For any inquiries or assistance, please reach out to our customer service team at:

Email:

support@sornavith.com

Phone:

(123) 456-7890

Address:

123 Business Avenue, Suite 456, Cityville, State, 78901